people tend to leave a review only when they are NOT satisfied.
Well, researches and emerging online trends have proven that more than 90% of customers tend to leave a negative review after a bad experience than a positive one.
The negative review refrained a massive chunk of people from doing business with you.
Quite soon, you witness a significant decline in the number of sales.
Well, the first answer that comes to mind is get back to customer and resolve issue until he/she is satisfied.
Let's face it. Despite your best service, There would always be stubborn hot-heads which for their selfish ego destory your Business
Happy Customers won't leave review unless you request from them
But to make sure Customers always honor your request, You got to send it specific time when customer is NOT busy and you can control what time you want to send review requests automatically with RatingsToGo
of consumers pay attention to the quantity of reviews.
of consumers only find relevance in reviews that are less than 2-3 months old.
increase in CTR according to 2016 study of 500 participants conducted via Survata
With Ratings-To-Go, the process of getting them has just gotten so much easier with "Ratings To GO".
